·About delivery method:
Delivery by Heimao or Hsinchu (cash on delivery)
Support supermarket pickup, 7-11 or FamilyMart (pay at the store or pay by credit card)
Black Cat/Hsinchu. The following areas: NT$300 shipping fee will be charged (Penghu, Ludao, Kinmen, Lianjiang, Xiaoliuqiu)
Super business pickup. The following areas: Penghu, Green Island, Kinmen, Lianjiang, do not provide pickup service for supermarkets
Delivery by SF Express (cash on delivery)
Singapore, Malaysia, Philippines, Thailand, Japan, Indonesia, Vietnam, etc.:
Delivery is carried out by DHL and local courier partners. (All support cash on delivery)
·About delivery time
After the order is successfully placed, we will distribute the goods in the order in which the order is placed. The distribution cycle is about 3 working days; delivery within a specified time period and unlimited time, and delivery services are available on Saturdays, Sundays, and national holidays.
Delivery time: Approximately 7-10 working days from the order date;
Free shipping according to the activity;
·Delivery place: Hong Kong-please make sure you have registered real-name authentication information: https://eccs.tradevan.com.tw/login
When ordering, please try to leave the address and contact number that you can sign for.
When you receive the goods, please inspect the goods on the spot, check whether the outer packaging is intact, whether the quantity of the goods is consistent with the order details, and whether the shopping list is complete. It is not provided to open the mobile phone package for inspection before signing. If the outer carton seal is broken or torn, you have the right to reject it.
However, for abnormal conditions such as intact seals or lack of materials after opening the box, please contact the 24-hour online customer service and keep the package intact.
In the case that I cannot sign for the receipt in person, please entrust others to sign for the receipt and operate strictly in accordance with the second content. The delivery courier is only responsible for delivering the goods to the designated address of the express order. Anyone at this address can sign for the receipt, such as the counter. Delivery to the designated person is not guaranteed.
For risk considerations, you cannot modify the address and phone number of your order after confirming the purchase. Please be sure to fill in the correct address and phone number when placing the order. We apologize for the trouble.
From now on, stranded orders that cannot be delivered due to insufficient information will be retained by the delivery party for 5 days. We will notify users by email, please reply to the email in the mailbox or contact customer service staff. We will arrange to return to the warehouse and refund the orders that are not answered within 5 days. This gives you the inconvenience, please understand.
5. Frequently Asked Questions about Distribution
Q1: Can the delivery time be specified when placing an order?
A1: According to the "transportation company" in the order transportation information corresponding to different delivery times. Black Cat TA-Q-BIN: You can choose to deliver the goods at a specified time (times: before 13:00 and 14:00~18:00), excluding Sundays.
Q2: How to complain to the courier?
A2: According to the "transportation company" in the order transportation information corresponding to different express companies, customers can contact the local service hotline of Black Cat: 412-8888. (Please add 02 for mobile phone)
Q3: How long does it take for delivery?
A3: Under normal circumstances, the order can be delivered within 7 working days from the date of delivery (excluding Saturdays and Sundays).
Q4: What should I pay attention to when signing for acceptance?
A4: Please make sure that the outer packaging is intact, the recipient can refuse to collect the goods with damaged outer packaging.
Q5: Do I need to provide a certificate when receiving the goods?
A5: No need. The black cat courier is only responsible for delivering the goods to the designated address of the express order, and anyone at this address can sign for receipt, such as the counter. There is no guarantee of delivery to the designated person.
Q6: What should I do if I was signed for by someone else?
A6: If this happens, please contact the corresponding courier company according to the "transportation company" in the order transportation information. Please contact the local service hotline of Black Cat: 412-8888. (Please add 02 for mobile phone)
Q7: How to check the delivery status of partner vendors?
A7: Please check the corresponding courier company according to the "transportation company" in the order transportation information. Black cat can check the status of the goods through www.t-cat.com.tw.
If you are confused about the specific terms and delivery, please contact us by email, our customer service will reply to you online 24 hours a day, 7 days a week.